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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of AnaAlicia Herrera

AnaAlicia Herrera

January 16, 2026

2  out of  5
rating by AnaAlicia Herrera
"I can no longer deal with the revolving door of employees and the incompetence that comes from every person I ever speak to for the past 5-6 years. I have painstakingly continued to do business with them and their current mistake and absolute fail is the final straw for me. I used to enjoy giving this office my business, I had the same rep for years and she was fantastic. The service I receive has NEVER been the same. I always have a different rep that has no clue about anything and can barely answer questions. They’re failing their customers that pay way too much money to not have the best customer service."
We responded:
"Hello AnaAlicia, We appreciate you bringing this issue to our attention. Please accept our apology for the inconvenience we've caused. We would appreciate any details to help us improve, so please contact us at your earliest convenience. Sincerely, Larry Bittle"
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Dona Montgomery

August 1, 2025

5  out of  5
rating by Dona Montgomery
"We highly recommend Harrison Pace to assist you with your insurance needs. We have had our home insured with State Farm for over 40 years. Our cars have always been insured with another company. We had a decision to make on which company we could trust to cover & protect us for a reasonable rate. Harrison went over both our policies, offered us options, explained how billing & Safe Druve worked, and answered any question that we had. He was very professional and patient with us as we made our decision. We look forward 2 a good relationship with Harruson. He is an asset to your organization. We have truly appreciated State Farm for many years. Dona & Earnie"
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Jana Emrich

June 25, 2025

5  out of  5
rating by Jana Emrich
"Shay has been wonderful to work with!"
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Harvey Vantassel

June 11, 2025

4  out of  5
rating by Harvey Vantassel
"I walked in with a question and got help right away"
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Zoe Brown-Williams

May 7, 2025

5  out of  5
rating by Zoe Brown-Williams
"jose helped me today, was absolutely awesome answered all my millions of questions, was very patient and empathetic when i became angry and upset about a couple things, but phenomenal at de-escalating and making you feel heard. couldn’t have asked for better help today!"
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Tameka A. Bailey

May 5, 2025

1  out of  5
rating by Tameka A. Bailey
"Policy increased over $200 in one month. I've never made a claim or anything. I'd been faithfully paying and then suddenly an increase. I changed agencies immediately. Poor customer service. I left feeling scammed."
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Annie Langston

March 28, 2025

5  out of  5
rating by Annie Langston
"I've been with Larry Bittle since 1993, and he and his staff (especially Keri) have always been there for me. From a chipped windshield to a storm-damaged roof they make filing any claim quick and painless."
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Amber Krisko

February 23, 2025

5  out of  5
rating by Amber Krisko
"Always a good experience. Jose & Shay have both been very helpful."
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emkat08

January 31, 2025

5  out of  5
rating by emkat08
"My regular agent( Haley, who is AmaZinG) was out of the office, and I was in quick need of help with a rental car situation, and stuck at work. Keri and Jose worked with me to make sure everything got worked out. Keri was so kind and made sure I was taken care of. I've been with Larry Bittle State Farm for 16years, and have always been happy with the service provided by everyone at the office."
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Joyce McGowan

January 28, 2025

5  out of  5
rating by Joyce McGowan
"Everyone at Larry Bittle’s office is very friendly and helpful. I have been with them and State Farm for over 30 years and they have always been very responsive to my requests and questions and have quickly taken care of any claims that I had. I highly recommend Larry Bittle and State Farm Insurance!"
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Jeremy Claypool

December 20, 2024

5  out of  5
rating by Jeremy Claypool
"Ive been with State Farm since i was 17. In 2006 my wife and I combined lives and eventually insurances. We opted to move it all to Larry Bittle. Not knowing their business, I wasnt comfortable leaving my State Farm broker. All was well for years. In 2022 we sold out and moved into our forever home. Naturally, having every single thing insured with State Farm, we used Larry for the new home. In a sad twist of fate, we enjoyed the new home just a few days. On a cold January 2022 evening, an electrical fired destroyed everything we owned. I spent over two hours trying to save items in a burning home. We had such a nice place with such nice things. Reminiscent of Big Cedar Lodge. What a tragic loss. Immediately I freaked out. What if the time frame is so short we dont get paid? What now? Well, the next day State Farm cut us a healthy check to buy whatever we needed to make it a few days. That was the beginning of a story too long to post. Not one time did I doubt my future regarding insurance settlement. Mind you, we dont make claims every time we get a dent and ding. Insurance is designed for major loss. Not for every little petty thing. Lets not go down that rabbit hole. But let me tell you, Larry has his business together. We were assigned a guy that was amazing. The house was fully covered as was every little detail item imaginable. We were not met with typical excuses. State Farm Larry Bittle worked to find a way to get us help. This policy, that policy, you name it. We built a house, replaced items, and got a fresh start. We had our rent fully paid during construction, allowing us to rathole money for furniture and clothing. Everything we had was new before the fire since we had bought a new house. State Farm paid us a fair amount for everything. I slept well every night once the ball started rolling. We now own a new home insured by nobody else but Larry Bittle State Farm. We didnt even get cancelled! Or have yet to anyway lol. All I can say is if youre honest without a history of nonsense claims, State Farm is going to go over and above. There is no way any other insurance vulture [fly by night or name brand] can compete with their service. I am living proof they are legit and until they decide not to insure me, ill be with them forever. Do yourself a favor and video your home. Inside and out. Detail items and clothing, all the way down to spices and salt and pepper shakers. Do it once every year or two and upload it to a cloud storage. Should you suffer a loss, it will be a huge help during the claim. Never think it cant happen to you. And never doubt State Farm and their response to a life changing tragedy. When you really need help, they will be there. As for piddly claims, I cant say. But in the rare event you feel cheated, just know when your life and sanity depends on their service, its top notch. Go with Larry Bittle. Hes set up better than any other State Farm insurance company in the business. I happen to know from State Farm "higher ups" hes the "biggest and baddest" in our state."
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Justin Stone

December 19, 2024

5  out of  5
rating by Justin Stone
"I would highly recommend Larry Biddle him and his staff are extremely professional and nice and go out of their way to help you"
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Staciedsftd Combs

November 23, 2024

5  out of  5
rating by Staciedsftd Combs
"Always helpful and kind! Staff is knowledgeable. I am very pleased with the customer service they provide!"
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D M

June 19, 2024

5  out of  5
rating by D M
"Larry Bittle’s State Farm office provides customer service in spades. All staff are pleasant, diligent in answering questions and returning calls. My rep, Haley, is an excellent problem solver, a great communicator, and more importantly, kind and compassionate. She knows what she’s doing and takes great care of me when there is a need to use or update my policies."
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Sarah Hudspeth

December 7, 2023

5  out of  5
rating by Sarah Hudspeth
"Keri Kelso is always so very helpful and im very thankful she is my agent to help me whenever I need it!!"
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Harles

November 13, 2023

5  out of  5
rating by Harles
"Olivia is great as always got us taken care of quickly"
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Kathy Allred

October 17, 2023

5  out of  5
rating by Kathy Allred
"Jose was very knowledgeable and helpful when I called needing assistance."
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Jack Marler

October 6, 2023

5  out of  5
rating by Jack Marler
"Haley Eiland is absolutely the best, when it comes to insurance agents. If you want the best give her a call. Larry Bittle state farm."
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Kerstin Moeller

September 30, 2023

5  out of  5
rating by Kerstin Moeller
"Excellent service! We recently had an accident and the process to get our truck fixed was so easy and seamless. Jill took great care of us, as always. She helped us get a rental car and gave us a list of service providers for estimates. We quickly got our truck in, fixed, and back. Good as new!! The communication from Jill and State Farm was exceptional. I would highly recommend this insurance team to anyone."
We responded:
"Thank you Kerstin for your kind words. I appreciate your confidence in my staff and our agency. It is a pleasure to serve your insurance needs!"
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Jackie Wills

September 29, 2023

5  out of  5
rating by Jackie Wills
"It was a very pleasant experience. Jose work with us on our auto insurance. We were provided the same coverage at a lower price than our previous insurance co. I would recommend going to State Farm and see what they can do for you."
We responded:
"We appreciate your business, Jackie! Thank you for the opportunity to serve your insurance needs!"
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Beth

August 16, 2023

5  out of  5
rating by Beth
"Every person in this office was helpful, professional and friendly. Haley made the insurance change clear and simple. I highly recommend Larry Bittle State Farm."
We responded:
"Thank you, Beth! We appreciate you and are honored you chose our office to take care of your insurance needs!"
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James Canfield

August 15, 2023

5  out of  5
rating by James Canfield
"Haley is the best."
We responded:
"Thank you James! We love Haley too! We appreciate you and your business."
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space cat

August 7, 2023

5  out of  5
rating by space cat
"Absolutely wonderful people at Larry Bittle's State Farm office. Excellent customer service."
We responded:
"Thank you so much for your kind words! It is an honor to serve your insurance needs."
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Kathi Crabtree

July 26, 2023

5  out of  5
rating by Kathi Crabtree
"I had an awful accident. They helped us to get everything figured out. Their concerns we're for our welll being and that we were safe."
We responded:
"Thank you Kathi! We appreciate you and are thankful for your confidence in our agency. So glad you were not seriously injured. Please don't hesitate to reach out to us if there is anything we can do."
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Patricia Huwieler

June 29, 2023

5  out of  5
rating by Patricia Huwieler
"Jose very very helpful. Donna also great. Thanks"